Write to us
A question about a product, an order in progress or a return? Write to us — we answer every message.
Email: timeo.debraize@gmail.com
Response time: within 24 to 48 hours, Monday to Friday.
Before you write
You may find your answer faster on these pages:
- Shipping — delivery times, tracking, destinations
- Returns and refunds — right of withdrawal, return procedure
- Terms and conditions of sale
Order tracking
Your tracking number is emailed to you as soon as the parcel ships. If you can't find it, check your spam folder before contacting us.
Damaged or incorrect item
Contact us within 48 hours of delivery, with photos and your order number. We'll arrange a replacement or a full refund.
Details
Timéo Debraize
18 rue Jean Falloux
02100 Saint-Quentin
France